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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering & Prices
- Payment
- Updating Account Information & Viewing Orders
- Shipping & Delivery
- USPS Shipping
We ship all of our products through the United States Parcel Service (USPS) for convenience and in order to provide a fast, low cost shipping solution to you as our appreciated customer. At checkout you'll have the option between USPS Priority Mail (est. 1-3 day arrival) and USPS Express Mail (overnight delivery). Your orders typically leave our warehouse within 7 business days (please allow up to 2 weeks based on inventory and to allow us time to hand make your personalized and custom orders). All shipping prices are calculated according to the weight and distance. When ordering two or more items and shipping to separate addresses, you can choose different shipping options for each item during the checkout process by selecting "Checkout With Multiple Addresses" from your shopping cart page.
Local Pickup
We do offer the option of local pickup for those that would prefer to save on shipping costs and are able to come receive their orders in Springville, UT. If you select free local pickup at checkout you’ll receive the pickup address via e-mail as soon as your order is ready. Best pickup times are Mon-Fri 9am-10am; 4pm-6pm, or Sat 10am-5pm. Because our small business is run from our home, it's best to contact us with the time you'd like to make your pickup to be sure that we will be avaliable. - Privacy & Security
- Your privacy and security, as well as maintaining your confidence is of the utmost importance to us. In an effort to provide you with the most convenient and personalized experience possible, we request some personal information from our registering customers. Impact Your Walls and A Letter From Home will never sell or rent your information to any third parties.
- Returns & Replacements
- All personlaized and custom sales are final unless damaged on arrival. It is required for you to contact us via e-mail at support@impactyourwalls.com within 24hours of recieving a damaged product.
- Ordering & Pricing
- All products listed in our online catalog must be ordered via the online shopping cart and checkout. Receipts and tracking numbers for online products will be sent to the e-mail you provided at registration. Custom orders that have been finalized will be resolved via e-mail or telephone. Reciepts will arrive packaged with your product.
Prices are determined based on size and technicality of each product. Sales Tax only applies to all Utah customers at the rate of 6.75%.
- Payment
- We use paypal to recieve all payments. You however DO NOT NEED a paypal account to order from us. At checkout you will be redirected to the paypal payment site where you can either log into you paypal account for quick payment, or you can select to pay via credit card in the left column.
We choose to use paypal both for convenience as well as for security. Because your financial information is never stored on our servers, you can rest easy knowing we rely on paypal's top notch security. - Updating Account Information & Viewing Orders
- All of your account information and past orders can be reviewed on your "Account Dashboard," found by logging into your account and clicking the "May Account" button near the top of the page. From the Account Dashboard you can also change your password, edit contact information, add and remove shipping addresses, as well as manage your wishlists.
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